Shipping Policy

Order Processing Time

• Orders are processed within 1–3 business days, excluding weekends and public holidays.
• Orders placed after 5:00 PM (AEST) will be processed on the next business day.
• During sales, promotions, or peak seasons, processing times may be slightly extended.

Shipping Locations

• We ship across Australia and to selected international destinations, including the USA.
• If your location is not available at checkout, please contact us before placing your order.

Estimated Delivery Times

Delivery times are estimates and may vary depending on courier services and customs clearance:

• Australia: 3–7 business days
• USA: 7–12 business days
• International: 7–12 business days

Dawn Skincare is not responsible for delays caused by customs, courier issues, weather conditions, or other circumstances beyond our control.

Shipping Charges

• Shipping costs are calculated at checkout based on your delivery location and order weight.
• Any free shipping offers or promotions will be clearly displayed on our website.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
• Please allow 24–48 hours for tracking information to update.

Incorrect or Incomplete Address

• Customers are responsible for providing accurate shipping details.
• Dawn Skincare is not responsible for orders delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided at checkout.

Lost or Delayed Shipments

• If your order appears delayed or lost in transit, please contact us and we will assist in liaising with the courier.
• Dawn Skincare is not liable for packages marked as “delivered” by the carrier.

Customs & Duties (International Orders)

• International orders may be subject to customs duties, taxes, or import fees.
• These charges are the responsibility of the customer and are not included in product or shipping prices.