Refund and Return Policy

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return

To start a return, contact us at dawnskincareaus@gmail.com.

If your return is accepted, we’ll send you a return shipping label together with instructions explaining how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with return questions at dawnskincareaus@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers or plants; custom products such as special orders or personalised items; and personal-care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase for the replacement item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it: unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.